Do I have to download the Time To Pet app?

No! You can use the Time To Pet app on your phone or access your account through the online Client Portal.

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How do I request a service?

Open Time To Pet, go to Schedule, select Request New Service, choose the dates and services you need, and submit your request.

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Does submitting a request mean my visits are confirmed?

Not quite. All service requests are reviewed for availability. Your services are officially scheduled once you receive confirmation from our team.

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Can more than one person use our Time To Pet account?

Yes! For couples or households with more than one person managing pet care, we recommend using the same Time To Pet account so all scheduling, messages, and visit updates stay in one place. You can log the other person into the account using the same login information. When sending us a message, please sign your name at the bottom so we know who we’re speaking with.

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Can I text or message you my dates instead?

To keep scheduling accurate and prevent requests from getting missed, we ask that all service requests be submitted through Time To Pet.

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How will I know when my sitter arrives?

Time To Pet will send you a notification when your sitter is walking up.

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Will I receive an update after each visit?

Yes! After your visit, you’ll receive a report card with an update about your pet along with photos from their visit.

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Can I see where my dog was walked?

Yes. Walks can be GPS tracked through Time To Pet, so you can see your dog’s route after their walk.

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Where should I update my pet’s care instructions?

Please keep your pet’s profile in Time To Pet up to date with feeding instructions, medications, routines, veterinarian information, and anything else we should know. Keeping this information current helps our team provide consistent care.

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Can I send my sitter a message through Time To Pet?

Yes! You can communicate with us directly through Time To Pet. Keeping pet-care communication in the app also helps us keep everything related to your visits together.

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What if I need to change or cancel a service?

Changes and cancellations should be submitted through Time To Pet whenever possible. All changes remain subject to our scheduling availability and cancellation policies.

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What if I forgot my password?

Select Forgot Password on the Time To Pet login screen and follow the instructions sent to your email.

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I requested services but haven't received a confirmation. What should I do?

If you haven't received confirmation, your request may still be awaiting review. Please don't assume a visit has been scheduled until you receive confirmation from our team.